| FAQ Hardwear By Renee policy: We are proud of our products and stand by them 100%. If you should ever receive a damaged or defective item, we will promptly send you a replacement within 7 days of receipt, under the condition that the product has not been used and is in the same condition/package it came in. You will not be charged a shipping fee for replacement shipments. Q: What's the nut on the handbags for? A: We're nuts about hardware! That's why every Hardwear bag is finished off with our signature stainless steel nut. Q: How do I clean my Hardwear bag? A: Most of the time soap and water with a bit of elbow grease will do the trick. Goo Gone (found at most stores) is a powerful cleaner too. If you have a really stubborn stain try a marine vinyl cleaner. Q: Where are the Hardwear handbags made? A: All products are handcrafted in the USA. We manufacture out of beautiful Portland, Oregon. Q: What's your return policy? A: All sales are final. If you received the wrong item or a damaged or defective item please contact Hardwear within 10 days of receiving your item and we will promptly send you a replacement item ( after you have returned the wrong/damaged product). If you received what you ordered and it is not defective, we cannot accept returns. You may exchange your item. You are responsible for ALL shipping costs. Q: How much can I fit in a Hardwear handbag? A: Let's just say, if you cannot snap the handbag together comfortably, you may need to scale down a bit. The small handbags can fit: wallet, coin purse, cell phone, checkbook, glasses, and lipstick. The large handbag can fit: wallet, coin purse, cell phone, checkbook, glasses, lipstick, a water bottle, small book, and a few papers. Q: What's your exchange policy? A: Hardwear understands that sometimes people change their minds once they've purchased something and want to exchange it - we gladly accept exchanges or credit towards a future Hardwear purchase, no refunds are given. Please contact us within 10 days of receipt of the work that you want to exchange. Shipping is non-refundable and return shipping is the responsibility of the purchaser. *All items for exchange must be in their original condition with tags attached. Items with make-up stains, odors (i.e. Cigarette smoke), or other customer damages will also result in the item being returned to you. Q: When will I receive my purchase order? A: Most items are shipped one or two business days after the purchased order date, unless otherwise stated. Please understand UPS ground shipping may add up to 8 more business days before receive your purchase if you live on the east coast. Please call 503-742-9053 or e-mail info@hardwearbyrenee.com for the status of your order. Have your name, and item purchases on hand. Q: Do you sell wholesale to Retail stores? A: Yes! Please email info@hardwearbyrenee.com to request a wholesale packet. Include your company, contact name, mailing address, phone number, fax number and website. All wholesale information can be faxed or emailed to your store. Q: Can I order a custom item? A: Due to our production schedule, we no longer make custom items. We are happy to hear you ideas and requests for future designs Q: What are Hardwear handbags made from? A: Highway Bags are created from used inner-tube truck tires, recycled water supply lines, and scrap wood. Runway Bags are created from aircraft cable, high quality marine vinyl, and pine wood. Q: How do I clean my Highway Bag A: Simply use a damp cloth. For greater shine use any standard tire cleaner. |
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